Cooper’s Hawk Wine Club is the paid membership tied to Cooper’s Hawk Winery & Restaurants. You pay each month (or each quarter if you use delivery) for Wine of the Month bottles plus dining perks. The charge often appears as Cooper’s Hawk, Coopers Hawk Winery, or a similar restaurant descriptor.
Deleting the Cooper’s Hawk app does not cancel the membership. This guide covers how to cancel by phone or in a restaurant, how the fourth-Tuesday billing date works, and how to stop the next recurring charge.
What Is Cooper’s Hawk and How Billing Works
Cooper’s Hawk is a U.S. restaurant group with tasting rooms and a large wine club. Members choose 1, 2, or 3 bottles per month in Variety or Sweet clubs. Two- and three-bottle plans usually include a monthly tasting for two.
Current official pickup prices start at $20.49 a month for Sweet Club and $25.25 a month for Variety. Two-bottle Variety is $49.49. Three-bottle Variety is $71.75.
Quarterly delivery plans are billed in larger amounts and are available only in select states. Prices can change, so check the Wine Club Pricing page if you need the exact rate on your plan.
Regular memberships are month to month and auto-renew. Cooper’s Hawk bills the card on file on the fourth Tuesday of each month for the upcoming month’s wine.
If you just joined, you may see two charges close together. The first covers the month you signed up. The next fourth-Tuesday charge covers the following month.
Gift memberships work differently. Those last for the prepaid 3-, 6-, or 12-month term. Gift fees are generally charged up front and are non-refundable under the Wine Club Terms.
Cooper’s Hawk controls this billing, not Apple or Google. You can update your card, pickup location, and wine preferences in the Member Portal or app.
The official Terms say cancellations must be made in person at a restaurant or by calling Member Services. Do not assume a portal click will stop auto-renewal.
This article is for the U.S. wine club at chwinery.com. It is not for Cooper’s Hawk Vineyards in Canada or unrelated clubs that share a similar name.
How to Cancel by Calling Member Services
The Terms list phone cancellation as one of two official methods. Member & Guest Services is (708) 215-5674. Official hours on the Contact Us page are Monday through Friday 8 a.m. to 8 p.m. CT, Saturday 9 a.m. to 8 p.m., and Sunday noon to 5 p.m.
- Look up the next fourth Tuesday so you know the charge-out date.
- Call at least three days before that date if you want to avoid the next draft.
- Have your name, member number, phone, and email ready. Your member ID is often in Wine of the Month emails.
- Say you want to cancel the Wine Club membership and stop auto-renewal.
- Ask whether any bottles already earned will stay available for pickup.
- Ask for the last billing date and a confirmation email.
- Write down the date, time, and the name of the person who helped you.
If the line is busy, try again during midweek hours. You can also use the Wine Club Member Support form at chwinery.com/contact/contact-us. The Terms still treat a restaurant visit or a phone call as the approved cancel path, so follow the form with a call when you can.
How to Cancel at a Cooper’s Hawk Restaurant
You may cancel at any Cooper’s Hawk restaurant, not only the one where you joined.
- Bring a photo ID and your member card or the app barcode.
- Ask tasting-room or guest-services staff to cancel the Wine Club membership.
- Confirm they are closing the recurring charge, not only changing your pickup store.
- Ask them to note bottles you have already earned and the last charge date.
- Request a printed or emailed confirmation before you leave.
- Photograph that confirmation.
Go during regular restaurant hours when staff can access membership tools. If the location is too busy, still call Member Services the same day so the three-day cutoff is not missed.
Vacation Hold, Downgrade, or Gift Memberships
You do not always have to cancel. Official FAQs let eligible members pause billing for up to three months with Vacation Hold. Billing stops during the hold. The membership starts again on the date you chose. Earned bottles stay available for pickup.
You can also ask to downgrade to fewer bottles instead of ending the club. Contact Member & Guest Services for that change.
Gift memberships usually run until the prepaid term ends. Terms say those fees are charged up front and are generally non-refundable. If you received a gift club, wait for the term to end or ask Member Services what happens at renewal. Do not assume you can get unused months refunded.
What Happens After You Cancel
Cooper’s Hawk says there are no cancellation fees on regular month-to-month plans. Bottles you already earned typically remain available for pickup.
Future auto-renewal should stop once the cancel is processed. Fees already billed, including quarterly delivery fees, are non-refundable under the Terms.
If you cancel after the three-day cutoff, the next fourth-Tuesday charge can still post. In that case, pick up or receive that wine. Then confirm no later drafts appear.
Rewards terms say canceled members stop earning new rewards. Rewards you already have may still be usable until they expire. Dining points can be restored if you rejoin later, according to the official FAQ.
You should receive confirmation when staff complete the cancel. If you do not, call again and reference your first request date.
Tips for a Smooth Cancellation
Cancel at least three days before the fourth Tuesday if you want to skip the next recurring charge.
Save the confirmation email, a screenshot of your member number, and notes from the call or restaurant visit.
Watch your card for one more billing cycle. New members sometimes see two charges after sign-up, which is separate from a failed cancel.
Pick up any earned bottles. Unclaimed wine does not usually create an automatic refund.
If you only wanted a break, ask about Vacation Hold before you close the account.
If you used Member Signature to pay meals with the card on file, ask staff to confirm that feature is off after cancel.
Common Problems and Solutions
You cannot find a Cancel button in the app.
That matches the Terms. Use the phone number or a restaurant. The app is for updates, rewards, and pickup details.
You canceled after the cutoff and still got billed.
That charge is often valid under the three-day rule. Pick up the wine and confirm the following month is not drafted.
You were charged twice right after joining.
Official FAQs say the first charge covers the month you joined. A second charge can follow if the next fourth Tuesday is close. After that, billing should settle into one charge each fourth Tuesday.
You forgot your member number.
Check Wine of the Month emails, the app profile, or a paper member card. Staff can look you up with ID at a restaurant.
The restaurant signed you up and you want out.
You can still cancel by phone or at any location. There is no required minimum stay on regular month-to-month plans.
A gift membership will not end early.
Prepaid gift terms generally run to the stated end date. Ask Member Services what happens when that term expires so it does not convert without you noticing.
A charge posted after your confirmed cancel date.
Call Member Services with the confirmation details. If the club does not reverse an extra draft, your card issuer can review the charge.
Changing Instead of Canceling
If you still like the restaurants but not the bottle count, ask to drop to a 1-bottle plan. If you are traveling, use Vacation Hold for up to three months. If delivery to your state stops being available, Terms say you can switch to in-store pickup or cancel that shipping plan.
These options keep earned bottles and can be simpler than closing and rejoining.
Finding an Unknown Cooper’s Hawk Charge
Search your statement for “Cooper,” “Coopers Hawk,” or “CH Winery.” Match the amount to your bottle plan or a quarterly shipment.
If you never meant to join, a tasting-room sign-up can create a membership on the card used that day. Call Member Services and visit a location with ID. Ask them to cancel and explain the charge.
If the charge is from a different business with a similar name, compare the city and phone digits on the statement.
FAQs About How to Cancel Cooper’s Hawk Membership
Q. How do I cancel a Cooper’s Hawk membership?
A. Call Member Services at (708) 215-5674 or visit any Cooper’s Hawk restaurant. Ask them to cancel the Wine Club and stop auto-renewal. Do this at least three days before the fourth Tuesday if you want to avoid the next charge.
Q. Does deleting the Cooper’s Hawk app cancel the membership?
A. No. The app does not replace the official cancel methods. Recurring charges continue until Member Services or restaurant staff close the account.
Q. Will I get a refund after canceling?
A. Usually no. Terms say fees already charged, including quarterly fees and gift membership fees, are non-refundable. You can generally still pick up bottles you already earned.
Q. Why was I charged after I canceled?
A. The most common reason is missing the three-day cutoff before the fourth-Tuesday charge-out date. New members can also see a second start-up charge. Compare the draft date with your confirmation. If a later month was billed after a confirmed cancel, contact Member Services and your payment provider.
Conclusion
The reliable way to cancel a Cooper’s Hawk membership and stop auto-renewal is to call (708) 215-5674 or visit any restaurant, then get written confirmation. Time that request at least three days before the fourth Tuesday so the next wine charge does not process.
After you cancel, pick up any earned bottles and check the following statement. If another recurring charge appears after the confirmed end date, use your confirmation with Member Services and your bank or card issuer.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
