Club Fitness is a 24/7 gym chain in the St. Louis area of Missouri and Illinois. Recurring dues are usually billed monthly by Club Fitness or its billing company, ABC Fitness Solutions.
Deleting the Club Fitness app does not cancel your membership. This guide covers how to cancel through the official website, a club kiosk, certified mail, or customer care so you can stop auto-renewal.
What Is Club Fitness and How Billing Works
Club Fitness offers gym access, group classes, and add-on amenities at Club Fitness and Club Elite locations. Some clubs advertise memberships starting near $9.99. Higher-tier plans and promotions cost more, and prices vary by club.
Most plans use automatic monthly billing from a bank account or card. Official terms also mention an annual membership fee on many plans. That annual fee can be billed even after you give notice if the due date falls inside the 30-day notice window.
Club Fitness, not Apple or Google, usually controls gym billing. Charges may show as Club Fitness or ABC Fitness Solutions. Stopping a card payment or unused visits does not cancel the contract.
Club Fitness also lets members freeze an account instead of ending it. A freeze is a pause. It is not the same as a cancel membership request.
If your gym is Club Fit in New York, Club Fitness in another state, or an independent club with a similar name, use that club’s own contract. The steps below apply to Club Fitness at clubfitness.us.
How to Cancel from the Club Fitness Website
Club Fitness lists a Cancel Account path in its Member Center at clubfitness.us/members/. The cancel page also includes a Cancel Membership option.
- Open the official Member Center at clubfitness.us/members/.
- Choose Cancel Account, then Cancel Membership.
- Complete the cancellation form with your name and membership details.
- Submit the request and save any confirmation screen or email.
Official membership terms still require 30 days’ written notice. Treat the website form as one way to start that notice. Keep proof. If you do not get a confirmation, use in-person cancellation or certified mail.
How to Cancel in Person at a Club
Official terms say you may cancel by visiting any Club Fitness location during business hours. The club has also told members to use the self-serve kiosk.
- Go to any Club Fitness or Club Elite club during staffed hours if you need help.
- On the kiosk, choose Current Members, then Cancel Membership.
- Finish the prompts and ask for a receipt.
- Save the email copy if the kiosk sends one.
In-person notice is valid only if you get electronic or written confirmation. A staff conversation without a receipt may not be enough.
How to Cancel by Certified Mail
Official online terms say you may terminate in writing by certified mail, return receipt requested, to:
7055 Mexico Road, Suite 1210
St. Peters, MO 63376
The Member Center also lists 7055 Mexico Rd, box 1210, St. Peters, MO 63376. Use the address on your agreement if it differs.
Include:
- Your full legal name and current address
- Phone number and email
- Membership number and home club
- A clear request to cancel and stop recurring charges
- Your signature and the date
Mail it certified with return receipt. Keep a copy of the letter and the postal receipt.
How to Cancel by Contacting Customer Support
Customer care can help with billing questions. Do not rely on a phone call alone unless you receive written confirmation.
Official Member Center contacts:
- Phone: 844-289-2587, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST
- Email: customercare@clubfitness.us
- Official terms also list (636) 928-0968 for billing inquiries
Ask for the effective cancel date, any final dues, and written confirmation. Follow up with the website form, kiosk, or certified mail so you have a paper trail.
What Happens After You Cancel
A 30-day notice period is required. Your last billing typically occurs within 30 days after Club Fitness receives the request. Access usually continues until the effective end date.
If your plan has a minimum term, official join-online terms list a $75 early termination fee on some plans. Relocation language in those terms mentions a $59 termination charge in some cases. Your signed agreement controls the exact fee.
You must generally pay past-due balances. The membership usually needs to be active before a termination can be processed. Prepaid dues and enrollment fees are typically not refunded after the first three business days.
If another recurring charge appears after the effective date, contact customer care with your confirmation. You can also ask your bank or card issuer about a billing dispute.
Tips for a Smooth Cancellation
Read your membership agreement first. Look for the notice period, annual fee date, and any early termination fee.
Give notice at least 30 days before the next draft. Save screenshots, kiosk emails, and certified-mail receipts. Watch the next one or two statements from Club Fitness or ABC Fitness Solutions.
Do not assume unused visits stop billing. Do not cancel the payment method before the account is closed. Official terms say stopping auto-pay does not end the membership and can add fees.
Common Problems and Solutions
You cannot find the cancel button: Use the Member Center cancel page, a club kiosk, or certified mail. Those are the methods Club Fitness documents.
You canceled in person but charges continued: Some members report this on public review sites. Official terms require a written or electronic receipt. If you have no proof, submit the request again and keep the confirmation.
The app is gone but billing continues: Deleting the app only removes the shortcut. You still need to cancel membership through Club Fitness.
You forgot the email or membership number: Call customer care or visit a club with photo ID. Ask staff to look up the account and print your details.
You want a refund: Missouri and Illinois cooling-off rules in the official notes allow cancellation within three business days of signing, with a refund of monies paid within 30 days. After that window, refunds are limited. Death, permanent disability, and a qualifying move have separate rules.
A charge posted after you canceled: Compare the charge date with your 30-day notice date. One final draft during the notice period is common. Later drafts should be questioned in writing.
Freeze Instead of Canceling
If you need a short break, use Freeze Account in the Member Center. Official terms allow a freeze of up to 90 days for a temporary disability with medical documentation.
A freeze can pause dues for a set period. It does not stop auto-renewal after the freeze ends. If you will not return, cancel instead of freezing.
Canceling for a Move, Disability, or Death
Official terms allow cancellation if you permanently move more than 25 driving miles from your enrollment club and from any other club you can use. You usually need proof of the new address. A relocation fee may apply.
You or your estate may cancel if the member dies or becomes permanently disabled and cannot use a substantial portion of services for 60 or more consecutive days. Send written proof to the mailing address in your agreement.
Illinois members have extra relocation language in the official terms. Fee limits there can differ. Check the Illinois section of your contract.
Finding an Unknown Club Fitness Charge
Look at the merchant name on the statement. Club Fitness and ABC Fitness Solutions both appear on bills.
Confirm whether the charge is monthly dues, an annual fee, a late fee, or a final draft during the notice period. Then match it to your membership number.
If you never joined this Missouri and Illinois chain, contact the number on your statement and the club that matches the charge. Similar gym names in other states are separate businesses.
FAQs About Club Fitness Cancel Membership
Q. How do I cancel Club Fitness?
A. Use the Cancel Membership option in the Member Center, cancel at a club kiosk and keep the receipt, or send certified mail to the St. Peters address in your agreement. Give 30 days’ written notice.
Q. Does deleting the app cancel Club Fitness?
A. No. Deleting the app does not cancel membership or stop auto-renewal. You must submit a cancellation through Club Fitness and keep confirmation.
Q. Will I get a refund after canceling?
A. A full refund is generally available if you cancel within three business days of signing. After that, prepaid dues and enrollment fees are usually non-refundable except in limited cases such as death or qualifying disability.
Q. Why was I charged after canceling?
A. Club Fitness requires 30 days’ notice, so one more draft is common. An annual fee can also post if it falls in that window. If charges continue after the effective date, send your proof to customer care and review the statement with your bank.
Conclusion
The most reliable way to cancel Club Fitness membership is to submit 30 days’ written notice through the official website, a club kiosk with a receipt, or certified mail to the St. Peters address. Then confirm that auto-renewal has stopped on your next Club Fitness or ABC Fitness Solutions statement.
Keep your confirmation, watch for one final bill, and follow up in writing if another recurring charge appears. That record is the simplest way to close the account cleanly.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
