10GYM is a fitness center chain with locations mainly in Oklahoma and Arkansas. It offers 24/7 access to equipment, locker rooms, saunas, and optional extras like group classes or guest privileges depending on your plan.
Memberships typically appear as recurring charges on your bank or credit card statement under 10GYM or its billing partner.
Deleting the 10GYM app does not cancel your membership. This guide covers the official email process, what to expect afterward, and common issues so you can stop auto-renewals cleanly.
What Is 10GYM and How Billing Works
10GYM provides affordable gym access with Basic and Preferred membership options. Basic plans generally cover equipment and facilities at one location.
Preferred plans often add amenities such as hydromassage, tanning, group fitness classes, multi-location access, and free guest passes.
Plans are available month-to-month or with a 12-month commitment at a discounted rate. An annual fee (commonly around $54.99 plus tax in recent location details) is typically billed after joining and each year afterward.
Childcare add-ons are available separately for an extra monthly fee if you use the Kids Fun Zone.
Billing is handled through 10GYM and its partner ABC Fitness Solutions. Charges usually show on your card or bank statement under the gym or billing company name.
The member portal at the Trainerize site lets you update some account details, but it does not replace the official cancellation route.
Deleting the app or stopping gym visits does not end billing. You must formally cancel the membership itself. Your exact rates, commitment term, and any early termination rules appear in the agreement you received when you joined.
How to Cancel by Emailing Customer Care
The official way to cancel is by email. The 10GYM FAQ states you must email Customer Care to request cancellation.
- Open your email and address a new message to customercare@abcfitness.com.
- Include your full name, membership or account number (if you have it), the email and phone number on the account, the gym location you use, and a clear statement that you want to cancel your membership.
- Mention any preferred end date and ask them to confirm the last payment due and the effective cancellation date.
- Send the email and keep a copy of the sent message.
- Watch for an immediate acknowledgment email. Then wait for the follow-up that lists any final payments and the completion date. Check your spam or junk folder if nothing arrives.
Once processed, Customer Care emails the details of what you still owe (if anything) and when the membership ends. This is the method listed on the official FAQ.
What Happens After You Cancel
After you send the request, you should receive confirmation of the processing timeline. Access typically continues until the end of the paid period or the date they specify. Future recurring charges should stop once cancellation is complete.
You may still owe payments that fall inside any required notice window.
If another charge appears after the confirmed end date, contact Customer Care again with your confirmation details and, if needed, dispute the charge with your bank or card issuer while providing proof of cancellation.
Save every email and note the dates. Confirmation is important if questions arise later.
Tips for a Smooth Cancellation
Include your membership number and full contact details in the first email so processing goes faster. Screenshot or save the sent message and any replies.
Review your next expected billing date before you write so you understand possible final charges.
Check your bank or card statement a few weeks after the confirmed cancellation date to confirm no new drafts appear.
Keep the confirmation emails in a safe place. Make sure you are canceling the correct account if you have more than one membership or add-on.
Common Problems and Solutions
If you cannot find your membership number, look in the original welcome email, the member portal, or past billing statements. Include as many identifying details as possible in your cancellation email.
Some members report that a 30-day notice period applies and that payments falling inside that window are still due. Early exit from a 12-month commitment may involve a buyout fee.
These details come from membership agreements and billing responses rather than the public FAQ, so check the contract you signed. [VERIFY: your specific agreement for exact notice and fee language]
If the app was deleted but charges continue, the membership remains active until formally canceled by email. Charges after a confirmed cancellation should be addressed with Customer Care first, then your payment provider if needed.
If you cannot access the original email account, use the contact form on the 10GYM website or provide alternate identifying information in a new message to Customer Care.
For refund questions on a recent charge, request it in the same cancellation email and keep records of the response.
FAQs About Cancel 10GYM Membership
Q. How do I cancel 10GYM membership?
A. Email customercare@abcfitness.com with your name, account details, and a clear cancellation request. You should get an immediate acknowledgment followed by a reply listing any final payments and the end date.
Q. Does deleting the 10GYM app cancel the membership?
A. No. Deleting the app only removes the software from your device. The membership and billing continue until you cancel through Customer Care.
Q. Will I get a refund after canceling?
A. Refunds are not automatic. The follow-up email from Customer Care explains any remaining charges. Request a refund in your cancellation message if you believe one is due, and keep all correspondence.
Q. Why was I charged after canceling?
A. Charges can occur if a payment fell inside a required notice period or if the request was not yet fully processed. Contact Customer Care with your confirmation emails and, if needed, work with your bank or card company.
Conclusion
The most reliable way to cancel 10GYM membership is to email Customer Care at customercare@abcfitness.com and keep the confirmation they send. This stops auto-renewal once processing is complete and any final amounts are settled.
Confirm the end date in writing and watch your statements afterward so you can catch any unexpected charges quickly. With the official steps and your records in hand, you can end the membership with confidence.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
