Vasa Fitness is a gym chain focused on affordable memberships with cardio equipment, free weights, group classes, and studio options at many locations.
Memberships are typically month-to-month after any initial period. Charges often appear on bank or credit card statements as Vasa Fitness or through a processor such as Paramount Acceptance.
Deleting the Vasa app does not cancel your membership. This guide covers the official ways to stop the recurring charge.
What Is Vasa Fitness and How Billing Works
Vasa Fitness offers Basic, Fitness, and higher-tier plans with access to equipment, classes, and amenities. Billing is handled directly by Vasa. Your payment method on file is charged automatically each month.
A Rate Guarantee Fee (typically $49.99 or $59.99 depending on when you joined) is billed about 60 days after enrollment and then once a year. The company controls the subscription through its app and support channels.
Your membership must generally be current before cancellation can finish. Canceling is different from freezing the account or simply stopping visits. You need to complete the official process to end future charges.
How to Cancel from the Vasa Fitness Website or Account
The primary and easiest method is through the Vasa Fitness app.
- Open the Vasa app and log in.
- Tap My Account on the bottom menu.
- Select Cancel or Pause Plan.
- Enter your personal information so the system can locate your account.
- Confirm the name and account number shown are correct.
- Choose the service you want to cancel. The app will show any balance due.
- Provide a reason for cancellation and select your payment method.
- Make the required payment to finalize the cancellation.
You can also start the process through the support site at support.vasafitness.com. The terms require 30 days’ notice. Any payments scheduled to draft in the next 30 days remain due.
How to Cancel by Contacting Customer Support
If the app process does not work, contact support directly.
- Email support@vasafitness.com with your full name, membership barcode or account details, and a clear request to cancel membership.
- Or use the help icon inside the Vasa app to reach the support team.
- You may also mail a written notice by certified mail to:
Vasa Fitness
Attn: Member Services
1259 South 800 East
Orem, UT 84097
Corporate Wellness members must contact corporatewellness@vasafitness.com instead of using the standard process. Keep copies of all emails and confirmation messages.
Canceling If Billed Through Apple or Google
Vasa Fitness memberships are not billed through the Apple App Store or Google Play. The main membership is managed directly by Vasa.
If you see a separate digital charge related to an app purchase, cancel it through the relevant app store. That action will not stop the gym membership itself.
What Happens After You Cancel
After you complete the process and any required payment, the cancellation takes effect according to the 30-day notice period. Access typically continues until the end of that window. Future automatic charges should stop once the cancellation is final.
You may receive a confirmation in the app or by email. Save it. If another charge appears after the effective date, contact Vasa with your proof and, if needed, dispute the charge with your bank or card issuer.
Tips for a Smooth Cancellation
Check your next billing date and the amount of any balance shown in the app before you start.
Make sure your account is current. A past-due balance can block the cancellation. Take screenshots of the confirmation screens and any final payment receipt.
If you are still inside the first six months, note that a $25 cancellation fee usually applies. Corporate Wellness plans are typically exempt.
Common Problems and Solutions
The app will not let you finish the cancellation. Reach out through the help icon in the app or email support@vasafitness.com for assistance.
You are charged after requesting cancellation. Confirm that the 30-day notice period has passed and that any final payment was processed. Provide your confirmation details to support.
You cannot locate your barcode or account number. Check the “card” section of the Vasa app or contact support with your name, birth date, and ZIP code.
A Rate Guarantee Fee posts unexpectedly. This annual fee is billed roughly 60 days after you join and then yearly. Address timing questions with support if it falls after your cancellation effective date.
You have a Corporate Wellness membership. Standard app cancellation does not apply. Email corporatewellness@vasafitness.com instead.
Alternatives After Canceling
Vasa offers a freeze option for up to 90 days. The fee is $15 per freeze request and can be started in the app under Cancel or Pause Plan. Billing resumes automatically after the freeze ends unless you cancel fully.
After canceling you can explore day passes at other gyms, home workouts, or different local fitness options. Some members choose to downgrade their plan instead of leaving completely.
FAQs About Cancel Vasa Fitness Membership
Q. How do I cancel a Vasa Fitness membership?
A. Log into the Vasa app, go to My Account, select Cancel or Pause Plan, confirm your details, choose the service to cancel, and pay any balance due. A 30-day notice applies, and any payments scheduled in that window remain owed.
Q. Does deleting the app cancel Vasa Fitness?
A. No. Deleting the Vasa app does not stop the membership or the recurring charges. You must complete the official cancellation process in the app or through support.
Q. Will I get a refund after canceling?
A. Refunds are limited. You have a 3-business-day right to cancel after signing with no further obligation. Outside that window, monthly dues and most fees are generally not refunded. A $25 cancellation fee usually applies if you cancel within the first six months.
Q. Why was I charged after canceling?
A. Charges can post for the 30-day notice period or any balance due at the time of cancellation. Contact Vasa with your confirmation details if a charge appears after the effective date, and dispute it with your payment provider if needed.
Conclusion
The most reliable way to cancel a Vasa Fitness membership is through the Vasa app under My Account by selecting Cancel or Pause Plan and completing the payment step. Follow the 30-day notice requirement so auto-renewal stops and no further recurring charges appear.
Save your confirmation and check the next statement to confirm billing has ended. Once that is verified, the membership is fully closed.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
