City Sports Club is a California gym chain operated by Fitness International, LLC. Recurring dues usually draft monthly, bi-weekly, or weekly. The charge may show as City Sports Club, a city name plus club, or a number such as 949-255-7200.
Deleting the City Sports Club app does not cancel your membership. This guide covers the official mail, in-club, and online account options so you can stop auto-renewal.
What Is City Sports and How Billing Works
City Sports Club gyms offer weights, cardio, group classes, and extras that vary by location. Most memberships are month to month after you join. Some plans and personal training packages have an initial term of three months or more.
Dues draft from the card or bank account on file. Billing can start processing about 3 to 5 days before the bill date. Payments by check go to a different address than cancellations.
Official member services lists check payments at PO Box 51355, Irvine, CA 92619. Put your barcode on the check. Do not mail cash.
Login is at citysportsfitness.com. You will need your barcode number. The member site can update billing, freeze a plan, or start a cancel request when that option appears in your account.
If your gym is CitySport in the United Kingdom, City Sports Club Cebu, or a sports retailer, those are different businesses. Use that organization’s own contract.
How to Cancel by Mail
Official member services says most month-to-month plans may be canceled by mailing written notice to:
P.O. Box 54170
Irvine, CA 92619
Use registered or certified mail and keep the receipt.
- Write a signed notice with your full name, barcode, home club, phone, email, and a clear request to cancel membership and stop recurring charges.
- Mail it to the PO Box above, not the payment box.
- Keep a copy and the tracking number.
- Watch for a confirmation letter.
A form postmarked at least 5 business days before your next billing date should stop further drafts.
If the postmark is inside those 5 business days, official policy says you may be billed once more. City Sports Club says it will refund that extra billing.
How to Cancel In Person at the Club
Official policy also allows canceling at the front desk.
- Visit your home club during staffed hours.
- Ask to cancel the membership and any personal training plan.
- Confirm whether you are still inside an initial term.
- Get a printed or emailed receipt before you leave.
Do not rely on a verbal promise alone. Some members later said an in-person request was not recorded. The receipt is your proof.
How to Cancel Through Your Online Account
Official policy lists a third path: your online account, or another method in your agreement. Some states allow email.
- Sign in at citysportsfitness.com with your barcode.
- Open member services or Account Information.
- Look for a cancellation form or cancel option.
- Submit the request and save the confirmation.
If the button is missing, use certified mail or the front desk. Unsubscribing from marketing email does not cancel dues.
What Happens After You Cancel
Month-to-month plans can be canceled at any time through the methods above. You may keep using the club for prepaid time.
Official examples say last month’s prepaid dues apply after the final recurring draft that posted before the club received notice. The membership then ends at the close of that prepaid month.
If your membership, personal training, or other agreement has an initial term of three months or more, official rules change. Outside that term, you cancel the same way.
During the term, cancel is effective when the term ends. Ending sooner requires a termination fee. Ask the club for that fee. It is not one public number on the FAQ page.
Personal training is often a separate agreement. Cancel it in writing too if you have one.
Tips for a Smooth Cancellation
Mail early. The 5-business-day cutoff is the key date for stopping the next draft.
Use the cancel PO Box, not the payment PO Box. Include your barcode. Save certified-mail proof and any club receipt.
Check the next statement for City Sports Club and related names. If one extra draft posts because the letter arrived late, official policy says that extra billing should be refunded.
Common Problems and Solutions
You cannot find a cancel button online: Official policy still allows mail and the front desk. Use certified mail to PO Box 54170, Irvine, CA 92619.
You canceled the app only: App deletion does not stop billing. Submit a membership cancel request.
You are inside a 3-month or longer term: Cancel may wait until the term ends unless you pay the termination fee in your agreement.
Billing kept going after a front-desk visit: Send the same request by certified mail and keep both records.
You prepaid last month at signup: That prepaid month is usually used after the last recurring draft, not refunded as cash.
You forgot your barcode: Check welcome emails, the key tag, or the mobile app. The front desk can look it up with photo ID.
Freeze Instead of Canceling
Official freeze rates are $10 a month for monthly dues members when dues are more than $10. Bi-weekly members pay $5 per bi-weekly billing.
Weekly dues members cannot freeze. Paid-in-full members can freeze up to 6 months for $35. Kids Klub freezes are listed at no cost through the local club.
Log in and use the Freeze link in the left menu. If the next bill is within 10 days, the freeze starts on the following period. Unfreeze online when you return.
A mid-period unfreeze can add a prorated dues charge if that amount is over $10.
A freeze is not a cancellation. Regular dues return when the freeze ends.
Finding an Unknown City Sports Charge
Statement names can include CITY SPORTS CLUB, a city such as San Jose, CITY SPORT II CE, or the 949-255-7200 phone line. Personal training, Kids Klub, and freeze fees can post separately.
Match the barcode on the receipt. If you never joined this chain, call the club named on the draft or use the Contact Us page on citysportsfitness.com.
FAQs About City Sports Cancel Membership
Q. How do I cancel City Sports?
A. Mail written notice to P.O. Box 54170, Irvine, CA 92619, cancel at the front desk, or use your online account when that option is available. Send mail at least 5 business days before the next bill date when you can.
Q. Does deleting the app cancel City Sports?
A. No. Deleting the app does not cancel membership or stop auto-renewal. You still need written, in-person, or account cancellation.
Q. Will I get a refund after canceling?
A. You generally keep prepaid time instead of a cash refund. If a letter arrives inside the 5-business-day window and one extra draft posts, official policy says that extra billing should be refunded.
Q. Why was I charged after canceling?
A. A notice that missed the 5-business-day cutoff can trigger one more draft. An initial term or a separate training plan can also keep billing. Compare the charge date with your postmark or club receipt.
Conclusion
The most reliable way to cancel City Sports membership is to send certified written notice to the Irvine cancel PO Box, or to finish the request at the front desk and keep the receipt. Then confirm that auto-renewal has stopped on the next statement.
Mail early enough to clear the 5-business-day billing cutoff. That timing is the simplest way to avoid another recurring charge.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
