How to Cancel Palm Beach Tan Membership [Step-by-Step]

Palm Beach Tan is a U.S. salon chain for sunbed tanning, spray tans, and wellness services. Most guests pay through a monthly Premier or PBT One membership that auto-bills the card or bank account on file. The charge may appear as Palm Beach Tan, Palm Beach Tan Recurring, or a similar salon name.

Deleting the Palm Beach Tan app does not cancel the membership. This guide covers the official in-salon cancel cutoff, the California online form, Stay & Save freezes, and how to stop the next first-of-month draft.

What Is Palm Beach Tan and How Billing Works

Palm Beach Tan markets month-to-month plans with no long-term contract. You still have to cancel in time. Official FAQs say automatic billing runs on the 1st of every month. If the 1st falls on a weekend or holiday, the draft moves to the next business day. You cannot change that date.

Prices vary by salon. Many locations list PBT One around $14.95 to $19 a month plus a startup fee. Premier plans often start near $19 for one session a month and rise through unlimited Choice, Signature, Elite, or All Access tiers. Startup fees of about $20 to $29 plus tax are common. Unused Premier One sessions do not roll over.

Palm Beach Tan controls this billing, not Apple or Google. You join at a salon or reserve online and finish in store. The salon then drafts your EFT account each month until you cancel or freeze.

Account changes, including a new card, are usually handled at a salon. Official contact pages say the last day to change an account is the 25th of the month. In-store cancellations use that same 25th cutoff. Online Stay & Save freeze requests are due by the 23rd.

Texting STOP only ends promo texts. It does not cancel the tanning membership.

How to Cancel at a Palm Beach Tan Salon

Palm Beach Tan’s official answer is to visit any salon where you are a member.

1. Find your salon on palmbeachtan.com and go before the 25th.
2. Bring a photo ID and the phone number or email on the account.
3. Tell staff you want to cancel, not freeze. Stay & Save is a different request and keeps a small monthly draft.
4. Sign the cancellation form on the keypad or paper they provide.
5. Ask for the effective date and whether the 1st draft is already set to process.
6. Request a printed copy or confirmation email. Photograph the signed screen.
7. Ask staff to confirm Premier Rewards will close with the membership.

If you arrive after the 25th, the next 1st-of-month charge can still post. You can generally keep using the salon through the end of that paid month. Then check that the following month does not draft.

How to Cancel Online or Through Customer Care

California members also have an official online option. The FAQ states California members may cancel through the Contact Us form.

1. Open palmbeachtan.com/contact-us.
2. Select your salon.
3. Choose the Cancel Membership topic.
4. Include your full name, salon, phone, email, and a clear request to cancel and stop auto-renewal.
5. Submit before the 25th if you want to skip the next 1st draft.
6. Save the form receipt or any reply.

Members outside California can still use that form for a billing question or cancel request. Official pages still treat an in-person salon visit as the standard method. Follow the form with a salon visit when you can.

A Customer Care form also exists for refund requests and Stay & Save. Promo text help is listed at 888-725-6826, and you can text STOP to 69826 to leave the alert list. Use those only for messages, not as a substitute for a signed membership cancel.

Stay & Save Instead of Canceling

Stay & Save freezes the membership instead of ending it. Palm Beach Tan bills a low monthly freeze fee by EFT. That money becomes Tan Dollars for lotion, upgrades, or other in-store use.

Official Ambassador materials say frozen members receive $7.50 in Tan Dollars each month. Tan Dollars are non-refundable and do not pay the regular membership draft. They expire one year after cancel or reactivation.

Freeze if you want to keep your current monthly rate and Premier status. Cancel if you want the drafts to stop.

Request Stay & Save in salon by the 25th, or online by the 23rd. Ask staff to show you the freeze fee before you sign. Some members later find they froze by mistake and kept paying a smaller amount.

What Happens After You Cancel

If the salon processes your cancel by the 25th, the next 1st-of-month membership draft should stop. You can typically use services through the end of the current paid month.

Premier Rewards status ends until you join again. Official pages say benefits restart from zero if you reactivate later.

There is a 30-day money-back guarantee from the purchase date. If you cancel within that window, Palm Beach Tan says it will refund what you paid minus sessions used, priced at the lowest available session rate.

Refunds are described as arriving within 15 business days. After 30 days, unused months are not generally refunded.

Tan Dollars do not pay off a final draft. Lotion returns follow a separate seven-day store policy and usually become store credit, not cash.

If another charge posts after a confirmed cancel, take your signed form to the salon and use the Contact Us billing topic. Then talk with your bank or card issuer if the extra draft remains.

Tips for a Smooth Cancellation

Go before the 25th. Count backward from the 1st so you are not in the last few days of the month.

Say the word “cancel.” If you only ask to pause, staff may enroll you in Stay & Save.

Save the signed form, a photo of the confirmation screen, and any email.

Watch the statement around the 1st. Weekend and holiday drafts can post a day later.

Update a lost card at the salon only if you still want the membership. Changing the card does not cancel.

Stop marketing texts separately with STOP to 69826 so membership mail and promo alerts do not get mixed up.

Common Problems and Solutions

You cannot find an online cancel button.

That matches the national policy. Use a salon visit. California members can add the Contact Us cancel form.

Staff offer a freeze when you asked to leave.

Repeat that you want the membership closed and no further EFT. Read the form title before you sign.

You canceled after the 25th and got billed on the 1st.

That next draft is consistent with the cutoff. Use the paid month, then confirm the following 1st is clean.

You moved and cannot visit the original salon.

Official pages allow cancel at any salon where you are a member. Bring ID. California members can also submit the online form.

A franchise salon and corporate care send you back and forth.

Get the request in writing on the Contact Us form and at a salon. Keep both records.

You joined less than 30 days ago.

Ask for the money-back guarantee and a written calculation of sessions used.

Texts keep coming after you canceled.

Text STOP to 69826. That is separate from salon billing.

Requesting a Refund After a Recent Charge

Use the 30-day guarantee only if you are still inside that window. Official language refunds the membership amount minus sessions used. Do not expect a full refund if you already tanned.

Outside 30 days, a timely cancel should stop future drafts rather than repay past months. If a charge posted after your documented cancel date, ask the salon and the Contact Us refund topic to review it. Outcomes vary. Your payment provider can look at an unauthorized draft if the club does not reverse it.

Finding an Unknown Palm Beach Tan Charge

Search your statement for “Palm Beach Tan” or “PBT.” Match the amount to your plan plus tax.

If you do not remember joining, a salon visit or reserved membership can start EFT on the card used that day. Visit a location with ID or submit the Contact Us form.

If the amount is only a few dollars, it may be Stay & Save, not the full membership. Ask staff which status is on the account before you assume it is already canceled.

FAQs About How to Cancel Palm Beach Tan Membership

Q. How do I cancel a Palm Beach Tan membership?

A. Visit any Palm Beach Tan salon where you are a member and sign the cancellation form by the 25th. California members may also use the Cancel Membership topic on the Contact Us form. Ask for written confirmation.

Q. Does deleting the Palm Beach Tan app cancel the membership?

A. No. The app does not replace the salon cancel process. Monthly EFT continues until the salon processes a cancellation.

Q. Will I get a refund after canceling?

A. If you cancel within 30 days of purchase, official policy refunds what you paid minus sessions used, usually within 15 business days. After that window, fees already drafted are generally not refunded. You can typically tan through the end of the paid month.

Q. Why was I charged after I canceled?

A. The usual reason is missing the 25th cutoff, so the 1st draft still ran. A Stay & Save freeze can also look like a cancel but keeps a smaller monthly fee. Compare your confirmation with the charge date. If a later month billed after a timely cancel, contact the salon and your payment provider.

Conclusion

The reliable way to cancel a Palm Beach Tan membership and stop auto-renewal is to visit a salon by the 25th, sign the cancel form, and keep a copy.

California members can add the official Contact Us cancel form. Do not confuse that step with Stay & Save, which still bills a freeze fee.

Then watch the next 1st-of-month statement. If another recurring charge appears after a confirmed cancel, use your paperwork with the salon and your bank or card issuer.

Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.