FYE is an entertainment retailer. A membership charge is usually a Backstage Pass or Backstage Pass VIP plan, not a store purchase. It may show on a card as FYE BACKSTAGE PASS or with the number 877-351-2131.
Deleting an FYE shopping app does not cancel the membership. This guide covers the annual in-store Backstage Pass and the VIP plan that FYE’s help page routes to a dedicated phone and email.
What Is FYE and How Billing Works
FYE sells music, movies, collectibles, and related goods in stores and at fye.com.
Backstage Pass is the paid rewards program. Official Platinum pages list a $25 yearly fee. That plan expires one year after purchase, on the day after you bought the card. FYE says it may contact you before renewal if your profile has current contact details.
A separate Backstage Pass VIP plan has long been billed as a recurring charge. Statements often read FYE BACKSTAGE PASS and 877-351-2131.
Older consumer reports listed monthly amounts around $12 after a trial. Treat your own statement amount as the source of truth.
FYE’s official Help page sends Backstage Pass and Backstage Pass VIP questions to 877-351-2131, Spanish line 866-766-0251, Monday through Friday, 9 a.m. to 11 p.m. ET, or service@fyevip.com.
Magazine subscriptions bought in store use a different number: 1-877-813-4977. Store website orders use customerservice@fye.com.
Do not confuse a one-time FYE.com order with membership billing. Official order pages say many orders cannot be canceled after they go to a fulfillment center. That process is a return, not a membership cancel.
How to Cancel Backstage Pass VIP by Phone or Email
Use this path if the charge says FYE BACKSTAGE PASS or 877-351-2131.
- Call 877-351-2131 on a weekday between 9 a.m. and 11 p.m. ET. Spanish speakers can use 866-766-0251.
- Give your name, membership or Backstage Pass ID, email, and billing address.
- Ask to cancel the membership and stop auto-renewal.
- Request a confirmation number and an email receipt.
- Or email service@fyevip.com from the address on the account. Include the same details and ask for written confirmation.
Cancel before the next draft date when you can. Follow up in a few days if no email arrives.
The Platinum FAQ also lists 1-800-818-1941 for other Backstage Pass needs. Have your Backstage Pass ID ready if you use that line.
How to Cancel the $25 Annual Backstage Pass in Store
Official Platinum terms cover cards bought at a FYE store.
- Return to that store with the receipt and the membership card.
- Ask to cancel the Backstage Pass.
- A full refund is available only if you cancel on the same calendar day you bought it.
- After that day, official policy says the fee is non-refundable. Partial refunds are not offered.
Renewals are done in store. Official guidance says to renew the same account so savings history stays attached.
How to Cancel by Mail
Written notice is useful if phone or email stalls. Many cancellation guides list this VIP mailing address:
FYE Backstage Pass VIP
P.O. Box 41248
Nashville, TN 37204-1248
FYE’s Help page mentions mail for Backstage Pass questions. Confirm the current address on fye.com/pages/help before you send.
Use certified mail. Include your name, membership number, billing address, and a clear request to cancel and stop recurring charges.
Website contact for store orders is customerservice@fye.com.
Use service@fyevip.com for the VIP plan named on the Help page.
What Happens After You Cancel
Ask the agent for the last bill date and whether benefits continue to the end of the paid year or month. Official Platinum terms do not refund unused months after the purchase day.
VIP recurring plans should stop future drafts once the cancel is processed. Access to extra VIP offers may end at the close of the current paid period. Get that date in writing.
If another FYE BACKSTAGE PASS charge appears after confirmation, send the confirmation to service@fyevip.com. You can also ask your bank or card issuer about a billing dispute.
Canceling membership does not cancel an open website order. Use FYE’s order and returns pages for that.
Tips for a Smooth Cancellation
Match the merchant name first. A magazine charge uses 1-877-813-4977. A VIP charge uses 877-351-2131 and service@fyevip.com.
Have your Backstage Pass ID ready. Save emails and call notes. Watch the next statement for FYE BACKSTAGE PASS.
Same-day store cancels need the original receipt. After that day, plan on no refund for the $25 annual fee.
Common Problems and Solutions
You cannot find a cancel button on fye.com: Official Help sends VIP questions to phone and service@fyevip.com. Use those channels and keep the reply.
The charge says FYE BACKSTAGE PASS after you shopped once: That is often the membership, not the product total. Cancel the membership separately.
You unsubscribed from marketing email: That does not stop dues. Official marketing opt-out is separate from VIP billing.
You want a refund: Official Platinum rules allow a full refund only on the purchase day in the store with a receipt. After that, the annual fee is non-refundable.
You bought a magazine in the store: Call 1-877-813-4977, not the VIP line.
You forgot the membership number: Check welcome emails, the plastic card, or store receipts. Give the billing name, last four of the card, and phone on file.
Finding an Unknown FYE Charge
Look for FYE BACKSTAGE PASS, 877-351-2131, FYE.com, or a store city. Website product orders and membership dues can post as separate charges.
If you never joined Backstage Pass, call 877-351-2131 and say the charge is unrecognized. Keep the case number.
Alternatives After Canceling
You can still shop at FYE without a paid pass. You lose member discounts such as the listed 10% off and birthday offer.
If you only wanted the $25 yearly store pass, skip any VIP trial that converts to a monthly draft.
FAQs About FYE Cancel Membership
Q. How do I cancel FYE membership?
A. For Backstage Pass VIP, call 877-351-2131 or email service@fyevip.com and ask to stop auto-renewal. For a $25 store pass, cancel at the FYE store. A full refund is only for same-day cancels with a receipt.
Q. Does deleting the app cancel FYE?
A. No. Deleting an app does not cancel membership or stop a Backstage Pass draft. You must cancel with VIP support or the store.
Q. Will I get a refund after canceling?
A. Official Platinum terms do not give partial refunds after the purchase day. VIP monthly fees already posted are often kept. Ask support only if a renewal posted after you canceled.
Q. Why was I charged after canceling?
A. A renewal can post if you canceled after the billing date. A store order can also look similar on a statement. Match the merchant name to your confirmation.
Conclusion
The most reliable way to cancel FYE membership is to call 877-351-2131 or email service@fyevip.com for Backstage Pass VIP, or to cancel a $25 store pass at the FYE location the same day you bought it. Then confirm that auto-renewal has stopped.
Save the confirmation and watch the next statement for FYE BACKSTAGE PASS. That check is the simplest way to end the recurring charge.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
