Fitness Connection is a multi-state gym chain with clubs in Texas, Nevada, North Carolina, and other markets. Monthly dues and an annual fee usually draft automatically.
Official policy says billing runs through Jonas Fitness. The charge may show as Fitness Connection, Jonas, or your club city.
Deleting the Fitness Connection app does not cancel your membership. This guide covers the three official methods: Member Services, your home club, and certified mail.
What Is Fitness Connection and How Billing Works
Fitness Connection sells gym access, classes, and add-ons such as child watch and personal training. Plan prices vary by club.
Official policy says an annual fee bills once a year on a date tied to your start date. That date is on your agreement or in the member portal.
Monthly billing is automated. A late invoice can add a $15 late fee. A returned or declined payment can add a $1.99 decline fee the same day.
Some service agreements have an obligation period longer than 30 days. Check your contract for that term.
Elevate personal training is a separate plan. Canceling gym dues does not automatically cancel Elevate. Official help says to contact the Elevate team for that plan and Member Services for other training changes.
If your gym is an independently owned Fitness Connection with its own website, use that club’s contract. The steps below follow fitnessconnection.com.
How to Cancel by Phone
Official membership policies list Member Services as the first option.
- Call 800-922-7898, Monday through Friday, 8 a.m. to 6 p.m. CST.
- Give your name, home club, and member ID or barcode.
- Ask to cancel the membership and stop future drafts.
- Ask for the effective date and any payment still due in the 30-day window.
- Request a confirmation email and save it.
The website chatbot is listed as 24/7 help. Use it if you need hours or a callback, then still get written confirmation.
How to Cancel In Person at Your Home Club
Official policy also allows a cancel request at your home club.
- Visit during staffed hours.
- Ask the front desk to cancel your membership.
- Confirm whether an annual fee or training plan is still due.
- Get a printed or emailed receipt before you leave.
A verbal request without paper is harder to prove later. Some members later said an in-person cancel was not on file. Keep the receipt.
How to Cancel by Certified Mail
Official policy accepts a written request by certified mail.
Fitness Connection
2517 Midway Road
Carrollton, TX 75006
Include your full name, member ID, home club, phone, email, and a clear request to cancel and stop recurring charges. Sign and date the letter. Keep the tracking number and a copy.
Older club listings have used other mailing addresses. Use the Carrollton address on the current membership-policies page unless your signed agreement names a different one.
What Happens After You Cancel
Official policy says the request becomes effective 30 days after it is received. Any payment already scheduled in that window still drafts. You remain responsible for those amounts.
Access generally continues through the time you have paid. If the annual fee falls inside the 30-day notice, it can draft with the last month.
That detail appears in Fitness Connection’s public BBB policy summary and matches the 30-day payment rule.
Some agreements have a longer obligation period. Official policy tells you to read your contract for that commitment.
If another charge appears after the end date, send your confirmation to Member Services. You can also ask your bank or card issuer about a billing dispute.
Tips for a Smooth Cancellation
Submit notice at least 30 days before the draft you want to stop. Ask the agent or clerk to read back the received date.
Cancel Elevate training separately if you have it. Save emails, call notes, and certified-mail receipts. Watch the next statement for Fitness Connection and Jonas Fitness.
Do not only delete the app or stop the card. Official billing still treats the account as active until a valid cancel request is received.
Common Problems and Solutions
Phone wait times are long: Call early in the CST window, visit the club, or send certified mail. Official policy accepts all three.
You canceled in person, but charges continued: Send the same request by certified mail and keep both records.
The app is gone, but billing continues: App deletion does not stop Jonas Fitness drafts. Use phone, club, or mail.
An annual fee posted after you called: If that fee date sat inside the 30-day notice, official rules can still collect it. Ask Member Services to confirm the dates.
You cannot find your member ID: Official help says to call the club and request it. Bring photo ID to the front desk.
You want a refund for unused weeks: After the first few days in many state health-club laws, dues already billed are often kept. Official policy does not promise a prorated refund for a standard cancel.
Freeze Instead of Canceling
Official policy says you may be able to freeze for a short time in certain circumstances. Call 800-922-7898 to ask if you qualify.
Fitness Connection’s BBB profile says medical or military freezes need proof, such as a doctor’s note with a time frame or military orders. A freeze is not a cancellation.
Dues or a freeze arrangement can resume when the hold ends.
Finding an Unknown Fitness Connection Charge
Look at the merchant name. It may be Fitness Connection, a club city, or Jonas Fitness. Annual fees, late fees, decline fees, child watch, and training can post as separate amounts.
Match the charge to your agreement. If you never joined this chain, call 800-922-7898 and the club named on the draft.
FAQs About Fitness Connection Cancel Membership
Q. How do I cancel Fitness Connection?
A. Call 800-922-7898 on weekdays from 8 a.m. to 6 p.m. CST, cancel at your home club, or send certified mail to 2517 Midway Road, Carrollton, TX 75006. The request takes effect 30 days after it is received.
Q. Does deleting the app cancel Fitness Connection?
A. No. Deleting the app does not cancel membership or stop auto-renewal. You must use phone, the club, or certified mail.
Q. Will I get a refund after canceling?
A. Usually no. Official policy still collects payments already scheduled in the 30-day notice window. An annual fee in that window can draft too.
Q. Why was I charged after canceling?
A. A 30-day notice means one more scheduled payment is common. A separate Elevate training plan can also keep billing. Compare the charge date with your confirmation.
Conclusion
The most reliable way to cancel Fitness Connection membership is to call Member Services, cancel at your home club, or send certified mail to the Carrollton address, then keep the confirmation.
Give 30 days’ notice so scheduled dues and auto-renewal can stop on time.
Watch the next statement for Fitness Connection and Jonas Fitness. That check is the simplest way to confirm the recurring charge has ended.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
