TruFit Athletic Clubs is a gym chain with 40-plus locations, mainly in Texas and Tennessee. Dues are usually drafted bi-weekly or monthly by ABC Fitness Solutions. The charge may show as TruFit or ABC Fitness.
Deleting a gym app does not cancel your membership. This guide covers the official 30-day notice path through myiclubonline.com, email, mail, and ABC Fitness billing support.
What Is TruFit and How Billing Works
TruFit sells month-to-month gym plans called Basic, Essentials, and Results+. Basic is generally one-club access. Essentials and Results+ can use all clubs.
Current site pricing has advertised bi-weekly dues starting around $6.50, $13.00, and $18.00 before tax. Enrollment fees and an annual membership fee also apply.
One public join page listed a $55 annual fee. Your contract amount controls.
ABC Fitness Solutions processes recurring dues. Official terms say ABC is not an owner or affiliate of the club. Billing inquiries can go to ABC Fitness Solutions at 1-888-827-9262 or abcfitness.com.
Recurring payments continue until you cancel and the agreement expires. Official terms require 30 days’ notice. Any scheduled payment inside that window is still due.
There is also an annual fee billed on the date in your agreement. A freeze does not stop that annual fee.
Stopping a card or bank draft is not a cancellation. Official terms say members who stop or change EFT can see a $10 increase per payment. Late payments more than 10 days past due can add a $20 late fee.
If your gym is TruFit Pilates, TruFit in another country, or a similarly named local gym, use that club’s contract. The steps below are for TruFit Athletic Clubs at trufitathleticclubs.com.
How to Cancel Online Through ABC Fitness
Official membership terms say you may cancel after the first 30 days by completing the electronic form at myiclubonline.com.
- Open myiclubonline.com and sign in with your member email.
- Find Membership, Account, or Cancel membership.
- Submit the cancellation form.
- Save the confirmation screen or email.
- Check the effective end date and any payment still due.
If the form is missing, your plan may not allow self-serve cancel. Use email or certified mail next. Keep proof either way.
The club FAQ says staff will give you ABC Fitness contact details. Ask the front desk for those details if the website login fails.
How to Cancel by Email or Certified Mail
Official terms also allow written notice.
Email: memberservices@abcfitness.com
Mail:
Trufit Corporate Office
8610 Broadway, Suite 310
San Antonio, TX 78217
For a cooling-off cancel in the first few days, terms say to use certified or registered mail to that address.
Include:
- Your full name and home club
- Membership or agreement number
- Phone and email
- A clear request to cancel and stop recurring charges
- Your signature and the date
Send mail certified with return receipt. Keep a copy. Count the 30-day notice from when ABC or TruFit receives a complete request.
How to Cancel by Contacting Customer Support
Use official billing support for account questions. Official terms list ABC Fitness Solutions at 1-888-827-9262.
The club website terms also list wecare@clubtrufit.com for site questions. That address is not the main cancellation path in the membership contract.
Call or email, then follow with the myiclubonline form or written notice. Ask for the cancel date, the last draft date, and written confirmation. Personal training is often a separate agreement. Cancel that plan in writing too if you have one.
What Happens After You Cancel
Give 30 days’ notice. Payments already scheduled in that period still process. Access typically continues until the agreement expires.
Month-to-month plans can be canceled after the first 30 days under the posted terms.
Term agreements may require you to finish an indicated month obligation or pay an early cancellation fee. Check your signed contract for that fee. TruFit does not publish one standard buyout amount on its public FAQ.
A freeze is different. Official FAQ allows a freeze up to three months per calendar year. Annual fees still bill during a freeze.
If another draft appears after the end date, send your confirmation to ABC Fitness and TruFit. You can also ask your bank or card issuer about a billing dispute.
Tips for a Smooth Cancellation
Read your agreement first. Note the next draft date, annual fee date, and any term length.
Submit notice at least 30 days before the draft you want to stop. Save screenshots, emails, and certified-mail receipts. Watch statements for TruFit and ABC Fitness.
Do not only tell the front desk. Some members later reported that a verbal request was not processed. Use the official written methods and keep proof.
If you pay in club to avoid a draft, official FAQ says that payment needs about 10 days to post.
Common Problems and Solutions
You cannot find the cancel button: Use myiclubonline.com, email memberservices@abcfitness.com, or mail the San Antonio office. Ask the club for ABC Fitness contacts if you cannot log in.
You canceled in person, but charges continued: Official terms require the electronic form or written notice. Submit one of those methods and keep confirmation.
The app is gone, but billing continues: App deletion does not stop ABC Fitness drafts. Cancel the membership in writing.
You forgot the email or member number: Visit your home club with photo ID or call ABC Fitness at 1-888-827-9262. Ask them to read back the agreement number.
A $20 extra charge posted: Official FAQ says an automated $20 service fee can apply when billing fails on the due date. Late fees can also apply after 10 days.
You want a refund: A cooling-off cancel by the third business day (or seventh day if there is a finance charge) can lead to a return of payments after notice is received. After that window, unused time is not automatically refunded except in limited cases such as death or qualifying disability.
Freeze, Move, or Cancel for Medical Reasons
Freeze if you need a short pause and plan to return. Annual fees still process.
Official relocation terms allow cancel if you move more than 8 miles from the address on your contract and more than 30 miles from any TruFit facility. Provide proof, 30 days’ notice, and documents at the club or by certified mail to the San Antonio office.
Death or total permanent disability can allow cancel with a partial refund of unused membership fees. Official terms say to mail notice and required proof to the same corporate address.
Finding an Unknown TruFit Charge
Look at the merchant name. TruFit and ABC Fitness both appear on statements. Bi-weekly dues, tax, Kids Club add-ons, personal training, annual fees, and late fees can post as separate amounts.
Match the charge to your agreement number. If you never joined this chain, contact ABC Fitness and the club named on the draft.
FAQs About TruFit Cancel Membership
Q. How do I cancel TruFit?
A. After the first 30 days, submit the electronic form at myiclubonline.com or send written notice to memberservices@abcfitness.com or the San Antonio corporate office. Give 30 days’ notice and pay any draft already scheduled in that window.
Q. Does deleting the app cancel TruFit?
A. No. Deleting an app does not cancel membership or stop auto-renewal. ABC Fitness keeps billing until a valid cancellation is processed.
Q. Will I get a refund after canceling?
A. A cooling-off notice in the first few days can lead to a return of payments. Later cancels usually stop future drafts after the notice period. They do not automatically refund time already billed.
Q. Why was I charged after canceling?
A. TruFit requires 30 days’ notice, so one more scheduled payment is common. An annual fee can also post if it falls in that window. If charges continue after the end date, send your proof to ABC Fitness.
Conclusion
The reliable way to cancel TruFit membership is to give 30 days’ written notice through myiclubonline.com, memberservices@abcfitness.com, or certified mail to the San Antonio office. Then confirm that ABC Fitness has stopped auto-renewal.
Keep the confirmation and watch the next statement. That record is the simplest way to close the account and avoid another recurring charge.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
