Peloton sells connected bikes, treads, and rows, plus app-only workout plans. The recurring charge is separate from any equipment loan. It may show on a card as Peloton or as Apple, Google Play, Amazon, or Roku if you bought an app plan there.
Deleting the Peloton app does not cancel the membership. This guide covers All-Access, first-party app plans, and store-billed app plans so you can stop auto-renewal.
What Is Peloton and How Billing Works
Peloton All-Access is the plan for Bike, Bike+, Tread, Tread+, Row, and Guide hardware. Official support lists All-Access at $49.99 a month plus tax.
One household membership covers one of each different product type. Two bikes or two treads need two All-Access plans.
App plans are for phone, tablet, web, and TV. Official comparison pages list App One at $12.99 a month on Peloton’s site, $15.99 a month through iOS, and App+ at $28.99 a month plus tax.
Strength+ is a separate strength plan listed around $9.99 a month. New app members may get a free trial that converts to paid billing if you do not cancel in time.
All-Access bills monthly until you cancel. App plans can bill monthly or yearly. Hardware financing, if you have it, is a separate payment. Canceling membership does not stop an equipment loan.
Who bills you controls how you cancel. Peloton bills All-Access and web app plans. Apple, Google, Amazon, or Roku bill many app signups. Check the merchant name on your statement before you start.
How to Cancel All-Access or a Peloton Website App Plan
Use this path when Peloton bills you directly. Official support points members to account.onepeloton.com/mymembership.
- Sign in as the primary account holder at account.onepeloton.com/mymembership.
- Find the plan under Memberships.
- Choose Manage, Cancel membership, or Pause or cancel.
- If you want to end billing, choose cancel, pick a reason if asked, and confirm.
- Save the confirmation email or screenshot.
Only the primary account holder can cancel. A shared household profile on the bike cannot do it.
For a first-party app plan bought on Peloton’s website, official steps are the same membership page. Click Cancel membership under that plan, choose a reason, and confirm.
If you are moving from All-Access to a cheaper app plan, official help says to cancel All-Access first, then start the app plan.
How to Pause Instead of Canceling
All-Access members can pause for 1, 2, or 3 months. Official support says billing pauses at the start of the next cycle and starts again when the pause ends. You cannot use classes on the bike, tread, row, or app during the pause.
Unpause anytime at onepeloton.com/mymembership or on the equipment. If you need more than three months away, Peloton says to cancel and reactivate later.
App-only plans generally do not use this pause tool. Cancel the app plan if you want billing to stop.
Canceling If Billed Through Apple or Google
App memberships started in a store must be canceled in that store. Official Peloton help is clear on this. Canceling inside the Peloton app will not stop Apple or Google billing.
On iPhone or iPad
- Open Settings.
- Tap your name, then Subscriptions.
- Tap Peloton.
- Tap Cancel Subscription and confirm.
On Android
- Open the Google Play Store app.
- Tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Select Peloton and tap Cancel subscription.
Uninstalling the app does not cancel a store plan. Access usually lasts until the paid period ends.
Canceling Amazon or Roku App Plans
If the statement says Amazon, open amazon.com, go to Your Account, then Your Apps and Your Subscriptions. Cancel Peloton there. On a Fire tablet, use Apps, Store, then Subscriptions.
If you subscribed on Roku, highlight the Peloton channel, press the star button, choose Manage Subscription, then Cancel Subscription.
Use the same platform that first charged you. Peloton cannot cancel a third-party store plan from its own website.
How to Cancel by Contacting Member Support
Official support lists (866) 679-9129 and live chat. Hours are listed as 6 a.m. to 12 a.m. ET, seven days a week.
Ask them to cancel and to email confirmation. This helps if you cannot sign in. Still check Apple, Google, Amazon, or Roku if those names appear on your bill.
A phone request that is not confirmed in writing is harder to prove. Save the chat transcript or email.
What Happens After You Cancel
Official membership terms say you keep the plan until the current period ends. It will not renew after that. Peloton does not generally give a prorated refund for unused days.
After All-Access ends, the bike or tread still works in a limited way. Official help says you can use Just Ride or Just Run and a small set of pre-recorded classes, but not the full live and on-demand library.
Workout history and profiles generally stay on the account if you reactivate later. Deleting the Peloton account is a separate privacy request and is not required to stop billing.
If you think a charge was a billing error, official terms ask you to contact Member Support within 60 days of the charge date. After that window, Peloton says it will not issue refunds or credits except where law requires it.
Tips for a Smooth Cancellation
Find who bills you first. Check Peloton’s membership page and your Apple or Google subscriptions.
Cancel a few days before renewal, especially on an annual app plan. Save the confirmation. Watch the next statement for Peloton and for any store charge.
Do not assume unused workouts stop billing. Do not confuse equipment payments with membership. Pause if you only need a short break.
Common Problems and Solutions
You cannot find Cancel membership: Sign in at account.onepeloton.com/mymembership as the primary user. If the plan is missing, it may be billed by Apple, Google, Amazon, or Roku.
The app is deleted, but charges continue: Delete does not equal cancel. Cancel on the original billing platform.
You canceled All-Access but still see an app charge: You may have two plans. Cancel each one where it was purchased.
A family member cannot cancel: Only the primary account holder can manage All-Access billing.
You want a refund: Mid-cycle cancels usually keep access through the paid date and do not refund the rest. Ask support only if the charge looks wrong, and do that within 60 days.
Financing kept drafting: That loan is separate. Contact the lender named on that payment.
Alternatives After Canceling
Pause All-Access for up to three months if you will return soon.
Switch to App One or App+ if you no longer need the bike screen. Cancel All-Access first.
Use Just Ride or Just Run on the equipment without a paid plan. You lose classes and most metrics.
Stopping a Free Trial Before It Converts
App trials convert to paid plans if you do not cancel in time. Official pages say there is no upfront trial cost, but a card stays on file.
Cancel during the trial on the same platform you used to start it. That is the way to avoid the first paid recurring charge.
FAQs About Peloton Cancel Membership
Q. How do I cancel Peloton?
A. For All-Access or a website app plan, sign in at account.onepeloton.com/mymembership and cancel there. For an app plan bought through Apple, Google, Amazon, or Roku, cancel on that platform.
Q. Does deleting the app cancel Peloton?
A. No. Deleting the app does not stop auto-renewal. You must cancel the membership with Peloton or with the store that bills you.
Q. Will I get a refund after canceling?
A. Usually no. Official terms say you keep access until the period ends and do not get a prorated refund. Billing-error claims should go to support within 60 days.
Q. Why was I charged after canceling?
A. A final charge for the current period is common. A second plan on Apple or Google can also keep billing. Compare the merchant name with your confirmation and contact that biller.
Conclusion
The most reliable way to cancel Peloton membership is to cancel with the company or store that actually bills you, then confirm that auto-renewal is off.
Use Peloton’s membership page for All-Access and website plans. Use Apple, Google, Amazon, or Roku when those names appear on the statement.
Keep the confirmation and watch the next bill. That follow-up is how you stop the recurring charge for good.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
