Tonal membership is the paid subscription that unlocks guided workouts, personalized weight, and smart training features on a Tonal home gym. The current advertised rate is $59.95 per month plus tax, with a required 12-month starting commitment.
The recurring charge typically posts to the card on file and may appear as a Tonal charge on your bank or credit card statement.
Deleting the Tonal app does not cancel the subscription. This guide covers how to cancel membership on your trainer, by phone, and what happens to billing after you unsubscribe.
What Is Tonal Membership Billing Before You Cancel Membership
Tonal is a wall-mounted smart gym. The hardware can still do basic lifting after you cancel, but most coaching and tracking features require an active membership. One membership usually covers unlimited household profiles on a single trainer.
Billing is monthly. New owners must complete an initial 12-month membership commitment after installation. After that term, the plan generally becomes month to month and can be paused or canceled. If you pause or miss payments during the commitment, Tonal may extend the remaining term.
Tonal, not Apple or Google, typically controls membership billing. You add a card when you activate the trainer. You can review invoices and update the card in the Tonal Subscription Manager at mybilling.tonal.com. That tool is mainly for payment details, not the official cancel path.
Canceling the membership is different from deleting the app, removing a household profile, or deleting your Tonal account. The app can stay on your phone after you cancel. Account deletion is a separate request and is generally available only after the 12-month commitment.
Tonal’s terms say membership renews automatically each month unless you cancel at least 24 hours before the renewal date.
Notice should also fall no more than 30 days before the date you want membership to end. Paid membership fees are generally final and non-refundable except where law requires otherwise.
How to Cancel From Your Tonal Trainer
Tonal says the fastest way to cancel membership is on the trainer itself, after your 12-month commitment is complete. Menu labels can vary slightly by software version, so follow the prompts you see.
- Wake your Tonal trainer and sign in.
- Tap Profile & Account.
- Select Your Account.
- Open Membership Management.
- Tap Cancel Membership and complete every confirmation screen.
Cancel at least 24 hours before your next renewal if you want to stop auto-renewal for the coming cycle. Take a photo of the confirmation screen.
If you do not see Cancel Membership, your commitment may still be active, or the account signed in may not be the billing owner. Call Customer Care to check.
How to Cancel by Contacting Customer Care
You can also cancel by calling Tonal Customer Care. This is the official route if you cannot use the trainer, you are selling the unit, or you want to pause instead.
Call (855) 698-6625 (855-MY-TONAL). Official hours listed on Tonal’s contact page are 9 a.m. to 10 p.m. Eastern Time, every day, except Christmas Day. You can also start help from Tonal’s Support Center and contact page.
Have this ready before you call:
- The email on the Tonal account
- Your name and billing ZIP code
- The last four digits of the card on file
- Your next billing date, if you have it
Ask the agent to cancel the membership, confirm the last paid-through date, and send written confirmation.
Official terms also list support@tonal.com as a company email, but phone or the trainer is the cancellation method Tonal documents most clearly. Do not rely on an unconfirmed email alone if you need proof that auto-renewal stopped.
How to Pause Instead of Canceling
If you are traveling, moving, or taking a break, you may not need to cancel. After the first 12 months, Tonal says you can pause and later resume without starting over.
Pause is requested by phone at (855) 698-6625, not through a documented self-serve cancel button.
Ask how long the pause can last and whether billing and your commitment clock stop during that time. Get the pause end date in writing. A pause is often a better fit than a full cancel if you still want classes and smart features later.
Canceling If a Charge Appears Through Apple or Google
Most Tonal memberships are billed by Tonal on the card saved at activation. The mobile app is for tracking and on-the-go workouts. Deleting that app does not stop the recurring charge.
Still check your app stores if the statement shows Apple or Google instead of Tonal.
On iPhone or iPad
- Open Settings.
- Tap your name.
- Tap Subscriptions.
- Select the Tonal listing if one appears.
- Tap Cancel Subscription and confirm.
On Android
- Open the Google Play Store app.
- Tap your profile photo.
- Tap Payments & subscriptions, then Subscriptions.
- Select the Tonal listing if one appears.
- Tap Cancel subscription and confirm.
If no Tonal subscription appears in Apple or Google, manage the membership on the trainer or with Tonal Customer Care.
What Happens After You Cancel
Cancellation typically takes effect at the end of the current paid month. You usually keep member features until that date, then access drops. Future recurring charges should stop if auto-renewal was turned off in time.
Without a membership, Tonal says you keep Basic Lift, safety on/off controls on the handles and bar, and Wi-Fi updates.
You generally lose guided programs, personalized weight, Dynamic Weight Modes, on-demand classes, new progress tracking, and extra household member features. Historical workouts may still be viewable, but new smart tracking usually stops.
Tonal may send a confirmation. Save it. If another charge posts after you cancel, compare the charge date with your paid-through date and call Customer Care with your confirmation.
Tips for a Smooth Cancellation
Check your commitment status first. You generally cannot drop the required first 12 months just by tapping cancel. Confirm the next billing date in Membership Management or the Subscription Manager before you submit the request.
Screenshot the cancel screen and save any email. Watch the card on file through the next cycle. Make sure you canceled the same account that owns billing, not a secondary household profile.
If you plan to sell the trainer, Tonal says you should finish the 12-month commitment, cancel membership, and remove your profiles so the buyer can start a new plan.
Common Problems and Solutions
You cannot find Cancel Membership.
You may still be inside the 12-month commitment, or you may be signed in on a profile that does not own billing. Call (855) 698-6625 and ask them to check the commitment end date.
You deleted the app, but the charge continues.
That is expected. The membership lives on Tonal’s billing system. Cancel on the trainer or by phone.
A charge posted after you canceled.
Compare the charge with your last paid period. Terms say you should cancel at least 24 hours before renewal. If the charge is outside that window, contact Tonal with your confirmation and invoice. You can also ask your bank to review the charge after you have Tonal’s response.
You financed with Affirm.
For some purchases made through Affirm before July 6, 2021, membership was bundled with the loan and could not be canceled separately. Later Affirm purchases generally treat membership as a separate Tonal charge. Confirm your date with Tonal or Affirm.
You want the hardware gone, not just the subscription.
Tonal advertises a 30-day money-back window after installation for the product itself. That return process is separate from membership cancellation after year one. Before starting a hardware return, check Tonal’s current official returns terms for eligibility, instructions, and any applicable pickup or restocking fees. Product returns and membership cancellations are separate processes.
Canceling a Tonal Rental Instead
Tonal also offers a rental program with a different cancel path. If you rent rather than own, Tonal directs you to cancel through the rental account at rent.tonal.com or by contacting rental support. Rental billing and owned-membership billing are not the same account. Use the portal that matches how you got the equipment.
Alternatives After Canceling
You do not have to sell the trainer to stop paying. Basic Lift remains available for manual strength work. If you may return later, ask about a pause first so you do not lose the membership mid-break.
Some people keep a cheaper gym membership or follow free strength videos and use Tonal only as a cable machine. That tradeoff is real. You pay less each month, but you lose the coaching and auto-weight features that make Tonal different.
FAQs About How to Cancel Tonal Membership
Q. How do I cancel Tonal membership?
A. After the 12-month commitment, cancel on the trainer under Profile & Account, then Membership Management. You can also call (855) 698-6625. Give notice at least 24 hours before renewal.
Q. Does deleting the Tonal app cancel the membership?
A. No. Deleting the app does not stop auto-renewal or the recurring charge. Cancel on the trainer or through Customer Care, then watch your next statement.
Q. Will I get a refund after canceling?
A. Tonal’s terms say membership payments are generally final and non-refundable, except where law requires a refund. Cancellation usually stops future renewals. It does not automatically reverse a charge already billed for the current term.
Q. Why was I charged after I tried to cancel?
A. The most common reasons are an unfinished 12-month commitment, a cancel request made too close to renewal, or a confirmation that never finished. Check invoices at mybilling.tonal.com and call Customer Care with your cancel proof.
Conclusion
The most reliable way to cancel Tonal membership after your first year is on the trainer in Membership Management, then confirm the same request with Customer Care if you want a written record. That is how you stop auto-renewal before the next recurring charge.
Keep your confirmation, check the next statement, and use Basic Lift only if you are done paying for classes and smart features. Once billing shows no new Tonal membership charge, the cancellation has done its job.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
