Mountainside Fitness is a gym chain with locations mainly in Arizona. It offers individual, couple, and family memberships with access to equipment, group classes, childcare at some plans, and optional add-ons like Peak or Plunge amenities.
Deleting any related app does not cancel the membership. This guide covers the official ways to cancel so you can stop recurring charges.
What Is Mountainside and How Billing Works
Mountainside Fitness provides full-service gyms with cardio and strength equipment, group fitness classes, recovery options, and family-friendly features such as childcare on certain plans.
Memberships come in month-to-month, 12-month contract, and paid-in-full annual options. Family plans cover two adults plus household members under 21 (up to eight people total in many cases).
Billing is monthly for most plans and is charged to the credit card or bank account on file. An annual fee may apply depending on the agreement.
Exact rates vary by location, plan type, and any promotions in effect at signup. Some members join through partnerships such as Active&Fit Direct.
The company states that each member signs a membership agreement, and cancellation rules depend on the specific type and term.
Cancellations cannot be completed over the phone, via social media, or through text. You must follow the process in your agreement or the methods listed on the official FAQ. Failure to use the facilities does not stop billing.
How to Cancel by Visiting a Club
One primary option is to cancel in person at your home club location.
- Gather your key tag number, photo ID, and a copy of your membership agreement if you have it.
- Visit the front desk or membership services area during staffed hours.
- Tell the staff you want to cancel your membership and ask them to process it according to your agreement.
- Request written confirmation of the cancellation date and any final amounts due.
- Keep the confirmation and note the date of your visit.
Contact your home club ahead of time if you need to confirm hours or any paperwork required. This method lets you handle the request face-to-face and get immediate acknowledgment when possible.
How to Cancel by Certified Mail
If you prefer not to visit a club, the official FAQ allows cancellation by certified mail.
- Write a clear notice that includes your full name, key tag number, and email address for confirmation. State that you are requesting cancellation of your membership.
- Send the letter via certified U.S. mail with return receipt requested.
- Address it to:
Mountainside Fitness
7135 E Camelback Rd. Ste. 235
Scottsdale, AZ 85251
Attn: Cancellations - Keep a copy of the letter and the certified mail receipt.
- Watch for confirmation at the email address you provided.
This method creates a dated record of delivery. Use it if visiting in person is not practical. Review your membership agreement for any required notice period or fees tied to your specific plan.
Canceling If You Have an Active&Fit Membership
Some members access Mountainside through Active&Fit Direct. In that case, manage the gym selection inside your Active&Fit account.
Log in to Active&Fit, go to Manage Memberships, and adjust or remove Mountainside Fitness as needed while following Active&Fit rules. Keep only the gyms you still want. Contact Active&Fit support for questions about that billing path, because it is separate from a direct Mountainside membership.
What Happens After You Cancel
After a valid cancellation request is processed, access typically continues until the end of the current paid period or the date stated in your confirmation. Future recurring charges should stop once the cancellation takes effect.
You may still owe any amounts that fall under the terms of your agreement, such as remaining dues in a contract period. Save every confirmation email, letter receipt, and written note from the club.
If another charge appears after the confirmed end date, contact your home club with the proof and, if needed, dispute the charge with your bank or card issuer.
Tips for a Smooth Cancellation
Check your membership agreement first so you know the exact notice rules and any possible fees for your plan type. Include your key tag number and email in every request. Send certified mail early enough to meet any notice window.
Take photos or keep copies of everything you send or receive. After processing, monitor your bank or card statement for a couple of billing cycles.
Confirm you are canceling the correct membership if you have add-ons such as Peak amenities or personal training packages.
Common Problems and Solutions
If staff say you must visit in person and you cannot, use the certified mail option listed on the official FAQ and keep the return receipt.
Some members report difficulty getting phone or email cancellations accepted; the FAQ explicitly states those channels are not valid for cancellation.
Forgot your key tag number? Look on past statements, the original agreement, or ask at your home club with photo ID.
If charges continue after you have proof of a completed request, reply in writing with the confirmation details and contact your payment provider to stop further drafts while the issue is resolved.
For the 30-day money-back guarantee available to some new members, you must meet the visit requirements and complete the request in person at the club. Check your agreement for eligibility.
FAQs About Cancel Mountainside Membership
Q. How do I cancel Mountainside membership?
A. Visit your home club in person or send a certified letter with return receipt requested that includes your name, key tag number, and email address to the Scottsdale corporate address listed on the official FAQ. Follow any additional rules in your membership agreement.
Q. Does deleting the app cancel Mountainside?
A. No. Deleting an app only removes the software. The gym membership and billing continue until you complete the official cancellation process.
Q. Will I get a refund after canceling?
A. Refunds are not automatic. A limited 30-day money-back guarantee may apply to some new members who meet visit requirements and request it in person. Otherwise, payments already made are generally non-refundable except as required by law or your specific agreement.
Q. Why was I charged after canceling?
A. A charge can occur if the request was incomplete, arrived after a notice deadline, or was not yet fully processed. Provide your confirmation and certified mail receipt to the club and, if needed, to your bank or card company.
Conclusion
The most reliable ways to cancel Mountainside membership are to visit your home club in person or send a certified letter with return receipt requested to the official Scottsdale address. Completing either method according to your agreement stops auto-renewal once processing finishes.
Keep all receipts and confirmations, then check your statements afterward so you can quickly address any unexpected charge. Following the documented steps gives you a clear paper trail and ends the recurring billing.
Disclaimer: This article provides general educational information based on publicly available details at the time of writing. It is not financial or legal advice, and cancellation, billing, and refund policies may vary. For account-specific help, contact the service or your payment provider directly.
